Payment process, Quality Control.

We do our best to create an atmosphere of confidence based on safe procedures that any professional would expect when dealing with high value goods, gemstones and jewelry.

Standard Terms of Sale

1) Prototypes:

Prototypes and single piece orders need to be paid up front as a deposit for production, utilizing the metal weight estimates quoted on the invoice.
We want to assume and to guarranty the quality of the work, but not the succes of the design which is our customer's responsibility.
Therefore, we will accept to redo a piece only when the quality of the work in not acceptable.
If the customer wants to make a second version there will be no more prototping fee, but only labor and a new mold ($20 to $50).

A prototype is not supposed to be perfect, as for the design, it needs sometimes an optimized version before the jewelry line is ready to be produced in quantities, or even to be presented for a show.
Therefore the prototypes must always be paid in advance to avoid controversy, and customers must prepare 3-4 weeks for a version + 3-4 weeks for a second verison = 1 month and a half or 2 month to prepare large collections of more than 6-8 designs.

On completion of the prototype, the invoice will be adjusted to reflect the actual metal usage. If there is an important discrepancy ($60 value mini) between the initial estimated metal weight, and the final metal weight we will either refund or collect the corresponding amount.

2) Large Orders:

Once the prototype model has been accepted, a contract will be drawn for final production depending on your specific project. Generally goods will be delivered FOB Bangkok.

Customer will be required to either pay a deposit for production or obtain an L/C to guaranty payment.

Methods of Payment & Payment Terms

Wire Transfer

This is our preferred method of payment for prototypes. Details will be given on request.

Check/Money Order

We do accept personal or corporate checks; however we will not begin production until after the checks have cleared.

Checks or money orders must be made payable in Thai Bahts.

Credit Card

We do not accept Credit Cards at the moment.

Letter of Credit L/C

L/C’s are sometimes utilized for larger orders with first time customers.

Cost of L/C is the responsibility of the buyer

By this method we accept thebank’s guaranty to pay us on conclusion of sale terms instead of a personal guaranty from our customers. Any international bank would be happy to explain in further detail as well as offer their rates for such a transaction. We recommend Citibank for this service.

Following is a short description of the Letter of Credit process for people who are not entirely familiar with it:
- Letters of credit serve as a guaranty of payment from buyers to suppliers. They must be initiated by the party wishing to make payment for goods or services. This can be done through any international bank.
- After a letter of credit from a bank has been issued, the supplier sends the goods to the customer. (No payment is made for the goods before the goods are received and terms of the letter of credit are met).
- Once the terms specified in the letter of credit have been met, the bank pays the supplier the amount owed.
- Later the customer pays back the bank in terms the customer has agreed to with the bank. Typical fee’s can vary, but usually the bank will charge a flat fee for issuing the letter, as well as interest on the loan to the customer until the loan is paid back. The exact terms will vary based on whichever bank you use.

Payment Terms

Except in rare circumstances for the first large order with a customer we can offer terms only if guarantied by a Letter Of Credit from an international bank. As we proceed in business together we may become more flexible on this policy.

Mr Yannick Mandaba (Profile)
Managing Director

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